Who We Are

Waterloo Managed Software Services, operating as “WatServ”, is a specialized managed services provider of hosted business software sold by Microsoft Business Solutions. Our US headquarters are located in Southfield, Michigan. Our Canadian headquarters are in Kitchener, Ontario. We have best-in-class data centers in Troy, Michigan and Waterloo, Ontario. We are registered Microsoft Hosting Partner.

Why outsource the operations of Dynamics?

To reduce cost
- In most cases, we can run and support your Dynamics solution for less money than you can run it yourself internally
- Dynamics solutions are getting more complicated and skilled IT staff are often needed to run and support the systems. But companies don’t want to add IT staff because:
  - they are eager to control costs due to economy or competition
  - IT resources are expensive G&A resources
  - it is difficult to recruit and retain quality IT staff
  - IT is not a core competency
To supplement existing IT staff without hiring
- When you need additional IT capacity or skills to support Dynamics but don’t want to add the headcount or cost
- When you can’t cost-justify hiring the additional IT staff that is required
To resolve budget issues:
- With WatServ, labour costs are less because the cost of our IT resources are shared between many customers
- With WatServ, infrastructure costs are less because it can be shared
- With WatServ, your software can be purchased on a subscription basis thereby eliminating capital expenses
To resolve issues with your computer room
- Running Dynamics in one of our data centers eliminates the need for costly upgrades to your computer room
- It can cost over $100,000 to obtain the redundant power, cooling, internet connectivity, UPS, network storage, backup hardware and software that is available in a best-in-class data center.
To ensure end-user satisfaction
- When you want a highly reliable, high performance Dynamics system for all users