Join our TeamJoin our Team

Join our Team

At WatServ, we want to help one another succeed. As a WatServ employee, we will provide you with opportunities to work with skilled and supportive colleagues on challenging projects.

WatServ has an unparalleled reputation in our industry for integrity, knowledge, and service. To maintain this leading market position we rely on experience and collaboration, both internal and with our partners and customers.

As the global leader in managed services and hosting of Microsoft Dynamics solutions, we have employees worldwide to support our ever growing VAR channel and customer footprint.

If you would like to be a part of our productive, enthusiastic team please browse our current positions and apply now.

Employment Opportunities

  • Senior Support Administrator

    We are currently seeking a Senior Support Administrator to join our 24/7 global support team.

    Additional Information

    WatServ is a full-service, premier provider of cost-efficient IT outsourcing, managed hosting and consulting services to help companies implement, manage and optimize their enterprise business systems and infrastructure.  As a member of the WatServ team, we would ask for your commitment to deliver outstanding quality and results that exceed customer expectations.

    The Sr. Support Administrator will be part of a team responsible for deploying, managing, maintaining and monitoring server environments, both virtual and physical, that support the Microsoft Business Solution line of applications and stack technologies, both internally and for customers. Maintenance and management of these environments will be key to meeting Customer Service Level Agreements (SLAs) and expectations.

    In particular, this role will also be expected to define, refine and document the WatServ Support and change management processes and standards, communicate with WatServ Customers and assist in supporting customer environments and needs.

    The employee will also be involved in managing and expanding the internal Support systems for the company. There is some opportunity for training as most of the technology used in the company will be leading edge.

    This position would report to the Director of Client Services.

    Duties and Responsibilities:

    Primary Responsibilities:

    • Support system management and first line triage of support tickets and support calls.
    • Complete lifecycle management of support incidents – taking calls, managing tickets in our systems, coordinating resolution efforts with team members, communicating with customers
    • Ensure clear documentation of incident reports, in order to improve our services, and support.
    • Provide WatServ Support Product training to customers and new team members.
    • Create effective process documentation, training materials, and knowledge base articles.
    • Champion issues with engineering to resolve issues and improve our services.
    • Analyze and recommend process improvements.
    • Assist with the recreation and delivery of customer KPI reporting.
    • Attend strategic customer status calls as required.

    Secondary Responsibilities:

    • Assistance with the onboarding of new team members including managing the vendor relationship to supply cell and IP phones, laptops etc…
    • Remain current and relevant with Microsoft stack products and services provided by WatServ.
    • Additional duties as the Director of Client Services requests:

    Other duties as appropriate.

    • Timely, complete and accurate delivery of supporting documentation including, but not limited to:
      • Documenting support ticket resolution
      • Weekly timesheets
      • Expense reports
      • Systems documentation

    Characteristics:

    • Consummate problem solver, able to identify and document key details, and methodically troubleshoot problems.
    • Strong team player; willing to share and brainstorm issues as a team.
    • Ability to multitask and prioritize issues in a fast paced environment.
    • Passionate about technology and customer satisfaction.
    • Professional, diligent, reliable, and dependable.

    Requirements: 

    • 5+ years in direct customer support “help desk” type role.
    • 2+ years of Management experience
    • Technical experience in the IT industry.
    • Knowledgeable on various Microsoft technologies.
    • Excellent English communication skills are critical; both verbal and written.

    Other (Preferred but not Required)

    • ITIL Certification would be an asset
    • Microsoft Dynamics ERP experience
    • ConnectWise / CRM or a complete service desk & ticketing system experience
    Apply Now
  • Dynamics Channel Manager

    We are currently seeking an energetic Dynamics Channel Manager with strong channel sales experience to join our growing team.

    Additional Information

    Reporting to the Vice President of Sales and working with our Dynamics team, you will be responsible for recruiting, developing, and managing our Dynamics GP and NAV partner sales channel.

    This is a great opportunity for candidates with a desire to work in a fast paced, ever changing organization, for a company that is quickly growing.

    Duties and Responsibilities:

    • Responsible for the strategic acquisition, development, support and enablement of the North American Reseller and Referral Partners
    • Enable partners by leading extensive Business Planning sessions to level set a best practice Corporate Performance Management Practice that is self-sufficient and aligns with respective strategy
    • Manage all partner requests to assist in sales and implementation cycles as their maturity would require.
    • Supporting in such areas as working with Solution Engineers, Consulting and Sales on Requirements Gathering, Product Demos, Contracts and Implementation Planning.
    • Collaborate with Marketing and Partner to develop the indirect channel lead pipeline through co-branded marketing campaigns, webinars and demos for partners and their customers/prospects
    • Collaborate with sales and marketing team to follow up on inbound leads
    • Demonstrate domain expertise, by identifying and qualifying viable partners to recruit to fill those solution gaps and/or build channel capacity
    • Supporting partners through their first one to three cloud deals, and demonstrating clear evolution to developing a sustainable Cloud business
    • Establish high partner satisfaction by earning a “trusted advisor” status with senior executives, influencing partner business strategy & planning.

     

    Breakdown of Role:

    • Business Planning & Development (20%)
    • Partners adoption and satisfaction (20%)
    • Partner onboarding and development (40%)
    • Promote WatServ Marketing and Sales campaigns to partners (20%)

     

    Qualification:

    • Proven strong sales experience– 3-5 years of channel sales
    • Self-directed, strong business acumen and analytical/forecasting skills
    • Understanding of cloud and enterprise licensing sales and solutions
    • Strategic Thinking & Strategy Development, Teamwork (includes Field engagement and collaboration), Drive for results, Impact and influence, Organizational Agility and Problem Solving

     

    Education:

    • Bachelor’s degree preferred in Computer Science, or similar information technology-related discipline, or Business Administration.

     

    Perks and Benefits:

    The successful candidate will be rewarded with a highly competitive salary that is commensurate with your experience and qualifications. You will also receive a comprehensive benefits plan and exciting travel opportunities!

    WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We are excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

    Apply Now